LOADOUT Privacy Policy

Last updated: November 9, 2026

1. Who is responsible. LOADOUT (tryloadout.com) is run by Charland & Co., a sole proprietorship in Quebec, Canada. The person in charge of the protection of personal information is the owner of Charland & Co. Contact: hello@tryloadout.com · Charland & Co., Montréal, Quebec, Canada.

2. What we collect.

Products from Gumroad, free or paid: Gumroad shares with us your email, your name if you gave it, what you got, the date, the price (including $0) and your country. We never see your full card details.
Forms: the feedback form (/feedback) and the custom-build enquiry form (/custom) send what you type to Formspree, which emails it to us. That can include your message, email, name, organization and the options you picked.
Server logs: when you visit, our host (Netlify) automatically records technical data such as your IP address, browser and device type, the pages you request, the referring page and the time.
Messages and error reports: what you send us by email, including report messages from games.

We don't collect your AI conversations. Products run on your own AI account.

3. Why we use it. To deliver and support Products and handle refunds; answer feedback and custom enquiries; fix reported errors; run, secure and troubleshoot the site; keep business and tax records; and comply with the law. We don't sell personal information, don't share it for cross-context behavioural advertising, and don't use it to make automated decisions about you that have legal or similarly significant effects.

4. Who we share it with. Only with service providers that help us run LOADOUT, for the purposes above, or where the law requires it:

Gumroad, Inc. (United States): merchant of record and file delivery. See Gumroad's privacy policy.
Netlify, Inc. (United States): website hosting and server logs.
Formspree (United States): relays the /feedback and /custom forms to us.
Google Fonts (Google, United States): the /custom page loads fonts from Google's servers, so your browser may send your IP address and browser details to Google.
Product Hunt: some pages show a Product Hunt badge, so your browser may contact Product Hunt's servers.
Our email providers: they handle the inboxes we use to reply to you.

5. Transfers outside Quebec. Your information is stored and processed outside Quebec and Canada, mainly in the United States. Before transferring it, we assess whether it will be adequately protected. While it is there, authorities may access it under local law.

6. How long we keep it. Purchase records: 6 years after the end of the tax year they relate to, for tax purposes. Form and email messages: 24 months after the matter is closed. Server logs: only as long as Netlify keeps them under its own retention rules; we don't keep separate copies. If we start an email list: until you unsubscribe, then the record of your consent and unsubscribe for 3 years. After that we delete or anonymize the information.

7. Your rights. You can ask to see or correct your information, withdraw your consent, have it deleted or de-indexed, and get a copy in a commonly used format. Email hello@tryloadout.com. We'll reply within 30 days and may need to confirm who you are. If you're unhappy with our answer, you can complain to the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada. If you live in the United States, we answer access and deletion requests too.

8. Cookies and tracking. The site doesn't use analytics or advertising cookies. Some pages save your light or dark theme choice in your browser's local storage on your device. Gumroad, Formspree, Netlify, Google Fonts and Product Hunt may set their own cookies or keep their own logs when you use their services. If we add analytics or other cookies, we'll update this policy first and ask for your consent where the law requires it.

9. Global Privacy Control and Do Not Track. We don't sell personal information or share it for cross-context advertising, so these signals have nothing to switch off. If that ever changes, we'll treat a Global Privacy Control signal as a request to opt out.

10. Emails. We send marketing emails only with your consent. Each one identifies us, includes a valid mailing address and has a working unsubscribe link, and we process unsubscribes within 10 business days. Gumroad sends purchase and delivery emails.

11. Security and breaches. We use reasonable safeguards such as limited access, strong passwords, two-factor sign-in and reputable providers. No system is perfectly secure. If a confidentiality incident creates a risk of serious injury, we'll notify the Commission d'accès à l'information, the Office of the Privacy Commissioner of Canada and the people affected, as the law requires, and we keep a register of incidents.

12. Children. The site and LOADOUT Products are for adults 18 or older and are not directed to anyone under 18. We don't knowingly collect personal information from anyone under 18. If you think a minor sent us information, email us and we'll delete it. Custom projects for an organization are contracted separately with that organization and don't make the public Products suitable for minors.

13. Changes. We'll post updates here with a new "Last updated" date and give notice of material changes.

14. Contact. hello@tryloadout.com · Charland & Co., Montréal, Quebec, Canada.